Privacy Policy

1. Introduction

This Privacy Policy explains how marnostiva.top S.A. ("we", "our", or "us") collects, uses, and protects your personal information when you use our website and social media analytics services. We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Data Controller Information

The data controller for your personal information is:

• Company: marnostiva.top S.A.
• Registration Number: 258741967
• VAT Number: PT257691384
• Address: Rua dos Fanqueiros 296, 4003-532 Porto, Portugal
• Email: [email protected]
• Phone: +351 221894879

3. Data We Collect

We collect various types of personal information to provide and improve our social media analytics services. The data we collect includes:

3.1 Information You Provide Directly

• Contact information (name, email address, phone number)
• Company and professional details
• Account credentials and authentication information
• Social media account information you choose to connect
• Communication preferences
• Support requests and correspondence

3.2 Information Collected Automatically

• Website usage data and analytics
• Device and browser information
• IP address and location data
• Cookies and tracking technologies data
• Platform interaction data

3.3 Social Media Data

• Public social media posts and engagement metrics
• Audience demographics and insights
• Content performance data
• Hashtag and trend information

4. How We Use Your Information

We use your personal data for various legitimate business purposes. How we use your information depends on how you interact with our services:

4.1 Service Provision

• Providing social media analytics and reporting services
• Managing your account and authentication
• Processing your requests and transactions
• Delivering customer support and assistance

4.2 Communication

• Responding to your enquiries and support requests
• Sending service-related notifications and updates
• Providing marketing communications (with your consent)
• Sharing industry insights and analytics reports

4.3 Improvement and Development

• Analysing usage patterns to improve our services
• Developing new features and functionality
• Conducting research and analytics
• Ensuring security and preventing fraud

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: To provide our analytics services and fulfil our contractual obligations
• Legitimate Interests: To improve our services, ensure security, and conduct business operations
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

6. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

7. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

7.1 Service Providers

We work with trusted third-party service providers who assist us in delivering our services, including:

• Cloud hosting and infrastructure providers
• Analytics and performance monitoring services
• Customer support and communication platforms
• Payment processing services

7.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Our data retention periods are based on:

• The duration of our business relationship
• Legal and regulatory requirements
• The need to resolve disputes or enforce agreements
• Legitimate business interests

Generally, we retain account information for the duration of your subscription plus three years for business records. Marketing data is retained until you withdraw consent or for a maximum of five years.

10. Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

10.1 Access and Portability

• Right to access your personal data
• Right to receive a copy of your data in a portable format

10.2 Correction and Deletion

• Right to correct inaccurate or incomplete data
• Right to request deletion of your personal data

10.3 Processing Restrictions

• Right to restrict or object to processing
• Right to withdraw consent at any time

10.4 Complaints

You have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) if you believe your rights have been violated.

11. International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

12. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

We are committed to addressing your privacy concerns promptly and will respond to your requests within 30 days as required by applicable law.