Find answers to common questions about our beauty brand social media analytics platform
Our platform supports all major social media platforms relevant to beauty brands, including Instagram, TikTok, Facebook, YouTube, Pinterest, and Twitter. We continuously monitor industry trends to add support for emerging platforms that become popular in the beauty space.
Once you connect your social media accounts, you'll start seeing real-time data immediately. Historical data is typically imported within 24-48 hours, depending on the size of your accounts and the platforms involved. Our dashboard updates in real-time to show your latest performance metrics.
Absolutely. We take data security very seriously and implement industry-standard encryption and security measures. Your data is stored securely in EU-based servers, and we comply with GDPR regulations. We only access the data necessary to provide our analytics services and never share your information with third parties without your consent.
Yes, our competitor analysis feature allows you to monitor publicly available data from your competitors' social media accounts. You can track their engagement rates, posting frequency, content performance, and audience growth. This helps you benchmark your performance and identify opportunities in your market.
We specialise exclusively in beauty and spa businesses, which means our analytics are tailored to the unique needs of your industry. We understand beauty-specific metrics, seasonal trends, and consumer behaviour patterns. Our platform provides insights that generic analytics tools simply can't offer, such as beauty trend forecasting and industry-specific benchmarking.
Yes, we offer a 14-day free trial that gives you full access to our platform features. No credit card is required to start your trial. This allows you to explore our analytics capabilities and see how our insights can benefit your beauty brand before making a commitment.
Absolutely. You can export your data in various formats including PDF reports, CSV files, and PowerPoint presentations. Our reports are designed to be client-ready and perfect for sharing with stakeholders, team members, or clients. You can also schedule automated reports to be sent to your email regularly.
We provide comprehensive customer support through multiple channels. Our support team is available via email and phone during business hours (Monday-Friday, 9:00-18:00 Portuguese time). Professional and Enterprise plan customers receive priority support with faster response times. We also offer onboarding assistance and training resources to help you get the most from our platform.
If you couldn't find the answer to your question above, our team is here to help. Get in touch with us and we'll provide personalised assistance.